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Below is a list of common questions we've received. Please email us or fill out our contact form if you do not see your question below.
Frequently asked questions
Subscription Questions
General Questions
Billing Questions
COVID Testing
• We offer three Membership Packages:
• Individual Member Package: Tailored for individuals, it includes up to 6 lab services per calendar year, exclusive savings on additional services, and more.
• Individual +1 Package: Designed for couples or two family members, it offers the same benefits as the Single Member Package for both individuals.
• Family (4) Package: Ideal for a family of four, it includes 6 lab services for each family members, priority scheduling, and additional benefits.
Yes, we provide result monitoring and forwarding services. Once your lab results are finalized, we'll notify you via email and send the results to any additional healthcare providers you choose. This is an Add-On Feature that you can purchase and is good for the duration of your membership. This feature is included in the Family Membership Package.
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